Inglês 11.º Ano 2013: Regras de Escrita de E-mail Formal

From the list below (A to G), identify the three statements that apply to the writing of a formal e-mail.
Write only the letters.
(A) You should write relevant information in capitals to make it clearer.
(B) There is no need to divide your text into paragraphs because the layout of the message is irrelevant.
(C) Your message should be specific, concise and to the point.
(D) There is no need to catch the reader's attention with the first paragraph.
(E) Most rules applicable to the style of a formal letter are also valid for a formal e-mail.
(F) The use of emoticons is essential because it makes your message more personal.
(G) Be polite and careful with the use of humour and irony.

Identifica as três afirmações pedidas. Não indica outra(s) afirmação(ões). Caso opte por escrever as respostas, pode fazê-lo com incorreções de transcrição não impeditivas da compreensão.